RIGHTS

As a patient at Student Health & Wellbeing Services you may expect:

• Respect and courteous, considerate care regardless of your age, race, gender, religion, national origin or sexual orientation.

• Privacy and confidentiality of treatment and medical/mental health information within the confines of the law.

• To review or request photocopies of your medical and/or mental health records in accordance with Student Health Center policy.

• To know who is treating you and, when possible, to a choice of health care provider.

• To full information about your diagnosis, the effectiveness of treatment, possible risks, side effects or alternate methods of treatment.

• To participate in decisions regarding your health care except when contra-indicated for medical and/or safety reasons.

• To ask for a second professional (medical or mental health) opinion before making any decision.

• If you decide not to be treated, you should be made aware of the medical / mental health consequences of your decision.

• To prompt assistance in resolving complaints or grievances regarding your treatment.

RESPONSIBILITIES

As a patient at Student Health & Wellbeing Services you should expect to:

• Present complete and accurate information about your health, including present and past illnesses and other matters pertaining to your health.

• Keep appointments, be on time, and call to cancel an appointment as soon as possible so that other patients might utilize that time.

• Pay for medications or fee-based services or supplies through your Humboldt account.

• Comply with the treatment plan developed with your health care provider.

• Pay a no-show fee ($30/medical or $20/CAPS counseling) which will be charged to your account when you do not show for your appointment and fail to cancel 24 hours in advance.

• Ask questions when you do not understand what a clinician asks or informs you about your diagnosis or treatment. 

• Designate another legally authorized person to assist you when needed to help you understand and make treatment choices.

• Treat Student Health & Counseling staff and other patients with courtesy and respect according to the Humboldt code of conduct.

• Provide a responsible adult to provide transportation home and to remain with you as directed by the provider or as indicated on discharge instructions.