Patient Rights and Responsibilies


As a patient at Student Health & Wellbeing Services you may expect:

  • Respect and courteous, considerate care regardless of your age, race, gender, religion, national origin or sexual orientation.
  • Privacy and confidentiality of treatment and medical/mental health information within the confines of the law.
  • To review or request photocopies of your medical and/or mental health records in accordance with Student Health Center policy.
  • To know who is treating you and, when possible, to a choice of health care provider.
  • To full information about your diagnosis, the effectiveness of treatment, possible risks, side effects or alternate methods of treatment.
  • To participate in decisions regarding your health care except when contra-indicated for medical and/or safety reasons.
  • To ask for a second professional (medical or mental health) opinion before making any decision.
  • If you decide not to be treated, you should be made aware of the medical / mental health consequences of your decision.
  • To prompt assistance in resolving complaints or grievances regarding your treatment.


As a patient at Student Health & Wellbeing Services you should expect to:

  • Present complete and accurate information about your health, including present and past illnesses and other matters pertaining to your health.
  • Keep appointments, be on time, and call to cancel an appointment as soon as possible so that other patients might utilize that time.
  • Pay for medications or fee-based services or supplies through your Humboldt account.
  • Comply with the treatment plan developed with your health care provider.
  • Pay a no-show fee ($30/medical or $20/CAPS counseling) which will be charged to your account when you do not show for your appointment and fail to cancel 24 hours in advance.
  • Ask questions when you do not understand what a clinician asks or informs you about your diagnosis or treatment. 
  • Designate another legally authorized person to assist you when needed to help you understand and make treatment choices.
  • Treat Student Health & Counseling staff and other patients with courtesy and respect according to the Humboldt code of conduct.
  • Provide a responsible adult to provide transportation home and to remain with you as directed by the provider or as indicated on discharge instructions.

Let us know how well we are serving you by giving us feedback, both positive and negative. Bring any dissatisfaction to the attention of your health care provider, to the Health Center Executive Director, email, or use our suggestion box.